Shipping Policy
Effective date: October 9, 2026
Where we ship. We ship within the United States. We do not currently ship internationally.
Carriers and service. Orders ship via USPS or UPS. The carrier and service level for standard shipping are selected by us based on package size and destination.
Handling time. Orders placed and paid for are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. Orders that require identity or eligibility verification may be held until verification is complete.
Shipping cost. Shipping is free on orders over $200 (before tax). Orders of $200 or less are charged the standard shipping rate shown at checkout.
Transit time. Delivery times are estimates provided by the carrier and are not guaranteed. Delays can occur due to weather, carrier volume, or other events outside our control. Once your order ships, standard delivery typically takes 2-4 business days within the United States. Delivery estimates are not guaranteed.
Tracking. A tracking number is emailed once your order ships. Please allow up to 24 hours for tracking to update after the label is created.
Address accuracy. Please review your shipping address before submitting your order. We are not responsible for packages delayed, lost, or returned because of an incorrect or incomplete address provided at checkout. If a package is returned to us, we will contact you, and re-shipping charges may apply.
Packaging and temperature. Products are packed to protect them in transit. Once a package is delivered, storage and handling are your responsibility. Please follow the storage information printed on the product page.
Risk of loss. Risk of loss passes to you when the carrier takes possession of the package. If your package shows as delivered but you cannot locate it, please check with neighbors and your carrier first, then contact us within 7 days so we can help open a carrier claim.
Damaged or incorrect shipments. See our Refund & Returns Policy for how to report damaged, leaking, or incorrect items.
Local pickup. Customers in the Fort Lauderdale area can choose local pickup at checkout for 10% off and no shipping charge. See how local pickup works.
Questions. [email protected] or 954-957-5744.