Frequently Asked Questions
Answers about our products, certificates of analysis, payment, shipping and returns. If you can’t find what you need, contact us at [email protected].
About our products
What does “for laboratory research use only” mean?
Our products are sold for in-vitro laboratory research. They are not medicines or supplements, and they are not intended for human or animal consumption. All buyers must be qualified researchers or institutions.
Who can order?
Buyers must confirm they are 21 or older and agree to our research-use terms before entering the site.
Testing and certificates of analysis (COAs)
What is a certificate of analysis?
A report from a testing laboratory for one specific lot. It lists the tests that were run, the methods, the acceptance specifications and the measured results. Our guide explains how to read a peptide COA.
Where can I see your COAs?
On our COA page, with the lot, laboratory, test date and HPLC purity listed beside each full PDF.
Which laboratories test your products?
Independent third-party laboratories: BT Labs (West Palm Beach, FL) and Krause Analytical (Austin, TX). More on our Quality & Testing page.
How do I check that a COA is genuine?
Match the lot number to your vial, use the QR code or verification link on the report where there is one, and ask the laboratory to confirm the report number. Step by step: how to verify a peptide COA.
What is the difference between purity and potency?
Purity is the share of the detected peptide-related material that is the target molecule. Potency (content) is how much of the target is in the vial compared with the label. See purity vs. potency.
Ordering and payment
How can I pay?
Cryptocurrency, Zelle, Venmo, or pay at pickup (card or cash) for local pickup orders.
Is there a discount for paying with crypto?
Yes. Choose “Pay with Crypto” at checkout for 10% off.
How do Zelle and Venmo orders work?
Place your order first. You will receive an email with the payment instructions and your order number. Send the exact order total and put only your order number in the payment note. Unpaid Zelle and Venmo orders are cancelled automatically after 24 hours.
Can I collect my order locally?
Yes. Choose local pickup (Fort Lauderdale area) at checkout and take 10% off. See how local pickup works. We will email you, and you reply to arrange a pickup time. If you chose “Pay at pickup,” payment (card or cash) is taken when you collect your order.
Shipping
Where do you ship?
Within the United States only, by USPS or UPS, from Fort Lauderdale, FL. See our shipping policy.
How long does an order take?
Paid orders are processed and shipped within 1–2 business days. Delivery typically takes 2–4 business days after shipping. Delivery times are carrier estimates and are not guaranteed.
How much is shipping?
Standard shipping is free on orders over $200 (before tax). Otherwise the rate shown at checkout applies.
Will I get tracking?
Yes. A tracking number is emailed when your order ships. Please allow up to 24 hours for tracking to update.
Returns and problems
Can I return an order?
No. Because these are laboratory research materials, we cannot accept returns or exchanges once an order has shipped. See our refund and returns policy.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number, photos of the item, the box and the shipping label, and a short description. We will send a free replacement or a refund. Refunds are issued to your original payment method within 5–10 business days.
Can I cancel an order?
Yes, before it ships. Email [email protected] as soon as possible.
Contact
How do I reach you?
Email [email protected] or call 954-957-5744. We are based in Fort Lauderdale, FL. You can also use our contact form.
All products are sold strictly for laboratory research use only. Not for human or veterinary use, and not a drug, food, or cosmetic.